Legal

Terms of service

The terms that apply to using the service.

This is not legal advice. It describes what the product actually does and can be used as a starting point, but assessing your obligations is your counsel's job. The technical claims are documented in detail in the privacy documentation.

The service

Vitrus provides website analytics. The open-source core is Apache-2.0 licensed and you may run it yourself; these terms cover the cloud version.

Your account

You are responsible for keeping your credentials secure.
You confirm you are authorised to measure the sites you add.
Obligations toward your visitors (notice, and consent where required) remain yours.

Acceptable use

You may not use the service for: unlawful content, tracking individuals without a lawful basis, measuring a site without its owner's knowledge, or deliberately loading our infrastructure.

Quotas

Every plan has a monthly event limit. Going over does not cut you off immediately: data keeps flowing inside a 20% grace band with a warning in the dashboard. Once that is exhausted new events are rejected, and the rejected count is shown to you.

Payment and cancellation

Payments are processed by Paddle, acting as merchant of record.
You can cancel at any time. The plan drops to Free and your data is not deleted — we do not practise lock-in.
For refunds on an unused period, get in touch.

Service level

Free and paid plans carry no written SLA; the service is provided as-is. Enterprise agreements can define one. We recommend keeping your own backups — self-hosted, that is entirely on you.

Changes

If these terms change materially we email the address on your account.